Anonymous
map-marker Doylestown, Pennsylvania

I still haven’t received all my money for the stuff I shipped back

Im callin cause they want send me my other store credit after emailing a thousand times bad customer service

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Lydell F

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Order

Rockstar Original - Order
Rockstar Original - Order - Image 2
Updated by user Jan 07, 2025

Stressful, extremely stressful!

Original review Jan 05, 2025

Where the *** is my order? Im sick of this *** system yall got in place.

If yall think that Im one of these ppl that will only leave reviews you got another thing coming. Ill find a way to get yall attention & it wont be nice. Send my *** order or pay me back a full refund. I do have shipping insurance.

My next step is to get a lawyer involved. Yall not about to scam me!

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Loss:
$159
Cons:
  • Online scammers

Preferred solution: Deliver product or service ordered

User's recommendation: Just don’t, save yaself & shop elsewhere!

Debra B Hng

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Verified Reviewer
| map-marker Saint Louis, Missouri

Missing clothes

Rockstar Original - Missing clothes
Rockstar Original - Missing clothes - Image 2

I ordered four sets of tracksuits from Rockstar I received three intact one that was missing the bottom and that will be the grave set I have not received any communication other than we got your email I need to know what's going to be done

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User's recommendation: Nothing be aware

Tammy D Xem

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Me and my daughter is very upset that we haven’t received our store credit so she reorder her other stuff before Christmas but we haven’t received our store credit

I have been emailing them about my returned items that was mailed back so I can get my store credit to reorder other items before Christmas it was part of my baby Christmas and I have received anything as of yet I have sent emails, messages

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Loss:
$227

Preferred solution: Full refund

Remi W Kly

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They cancelled my shipping label 3 mins after it was sent to the shipper.

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Rockstar Original - They cancelled my shipping label 3 mins after it was sent to the...
Rockstar Original - They cancelled my shipping label 3 mins after it was sent... - Image 2
Rockstar Original - They cancelled my shipping label 3 mins after it was sent... - Image 3

I could never get in contact with anyone via email or telephone. I never received the items or my money back.

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Loss:
$94
Pros:
  • I liked he stacked pants
Cons:
  • Never received items or money back

Preferred solution: Full refund

User's recommendation: I would not spend my hard earned money with them ever again !

Resolved
Keidy Crk

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| map-marker Los Angeles, California

Resolved: Package not delivered

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Rockstar Original - Package not delivered
Rockstar Original - Package not delivered - Image 2
Updated by user Jan 06, 2025

Company fixed the issue and I have been provided with apology. MYPACKAGE WAS DELIVERED.. THANKS

Updated by user Dec 31, 2024

My experience is very unsatisfactory because when I dail their numbers they put u on hold for about a minute or so n comes back on the recording n tell you to call at a later time.. Who does that?

Leave me on hold until a representative take my call. VERY UNSATISFYING CUSTOMER SERVICE

Original review Dec 30, 2024

I placed an order on Nov 28, 2024 with ur company and I have yet to receive order #129**** .. USPS must have lost my order..

it has been in process since Dec 19, 2024,, I need my order asap.. please advise as to what is the delivery date or replace date

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User's recommendation: Bad customer service

Resolved
Denise F Vwd

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Resolved: This is a scam. I called several times about receiving my merchandise never received it and took my money. Tried to call no response.

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Rockstar Original - This is a scam. I called several times about receiving my merchandise...
Updated by user Dec 13, 2024

Company fixed the issue and I have been provided with apology.

Original review Dec 06, 2024

What happened? I never received my merchandise.

They took my money. When you call, you never get a response. They took my money. When you call, you never get a response.

They suck. I'm...

View full review
Loss:
$60
Cons:
  • It is a con

Preferred solution: Deliver product or service ordered

User's recommendation: you are taking a chance you might get it or you might not

Marsha B Nnd

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Verified Reviewer

Never received my jeans

Rockstar Original - Never received my jeans

I ordered a kid's set, which consisted of a hoodie and jeans, and I also ordered an additional shirt and hat for kids. I received everything but the jeans, and I am having the hardest time getting this taken care of.

This was my second time ordering from them.

My first order was fine, and I wanted to make more orders, but this has really deterred me from doing so. All I want is the pair of jeans for my grandson that I paid for.

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Loss:
$22
Pros:
  • Really nice clothes
Cons:
  • Hard to communicate with

Preferred solution: Deliver product or service ordered

User's recommendation: None as of now

willie w Hoa

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Horrible customer service!

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Rockstar Original - Horrible customer service!

I placed the wrong order on Friday and I called them back 2 minutes later to cancel. Whoever emailed me back told me they would cancel my order, but didn't.

So, I got charged for something I didn't want. Please don't shop here!

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Loss:
$170

Preferred solution: Full refund

Lydell F

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Horrible delays in shipping.

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Rockstar Original - Horrible delays in shipping.
Updated by user Jan 04, 2025

Hey a quick update. I STILL haven’t received my order.

To make it worst they’ll send an email stating the issue is going to be sent to the proper department to handle, but no one will reach out to u.

They’ve iterated to me on 2 separate occasions to no avail. They are super unprofessional & I’d advise anyone who doesn’t like to be treated with no respect go somewhere else the headache isn’t worth it!

Original review Jan 03, 2025

I placed my order with Rockstar Original on the 20th of December around 1:45 pm roughly. It's now January 3rd, the 10th business day from my original order date. They keep pushing back my delivery date every day, from the 8th now it's stating the 15th of January which is almost a whole calendar month!

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Pros:
  • Great affordable & stylish clothing
Cons:
  • Bad customer service & delivery

Preferred solution: Deliver product or service ordered

User's recommendation: If you like your things delivered on time I suggest you find another company.

Lydell F

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Verified Reviewer
| map-marker The Bronx, New York

I received my refund.

Rockstar Original - I received my refund.
Rockstar Original - I received my refund. - Image 2

Just coming back to tell the PC community about Rockstar Original. Although they responded super late I was able to manifest a full refund.

But by no help on their behalf. If it werent for me contacting my bank for them to dispute the order Id probably still be waiting on that package.

Id suggest to anyone about to shop there, dont. It isnt worth the hassle & if youre one of those ppl who dont think it can happen to u well Ill see a review from u here soon enough.

Rockstar Original yall suck!

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User's recommendation: Don’t do it!

Giannina Nyv

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Verified Buyer
| map-marker Madison, Wisconsin

My jacket I order has a stain on it

Rockstar Original - My jacket I order has a stain on it
Rockstar Original - My jacket I order has a stain on it - Image 2

I took it out the plastic and tried it on and notice it had a stain I was wondering how could we fix this

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Anonymous

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Verified Buyer
| map-marker Reseda, California

Waste of money

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Rockstar Original - Waste of money
Rockstar Original - Waste of money - Image 2

I ordered 3 tracksuits and 2 long sleeve shirts. One of the suits is the same material you would buy from Shein super cheap.

The hoodie is like a children's small. One of the long sleeves did not come w/ tags and was dirty/dusty. I emailed for an exchange, and they don't do exchange but only charge for a return for store credit. I spent $195, and it was not worth it at all.

The long sleeves are SUPER thin you can see right through it.

I would never purchase from here again. Save your money!

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User's recommendation: Shop else where

Tonya B Lan

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Problem with my order

Rockstar Original - Problem with my order
Rockstar Original - Problem with my order - Image 2

I set up an account with you all and created one account on my phone. For some reason, it didn't go through.

Then, I made another account using two different addresses. But my text message says my items are on the way. When I look on the website, however, it says 'cancelled'. I used my card, so if it's cancelled, can I get a refund?

I would like to resolve this issue as I still want the items I purchased. Please help.

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Loss:
$184
Cons:
  • In you have a hard time trying to set up an acct

Preferred solution: Deliver product or service ordered

Delmas Xem

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Verified Reviewer
| map-marker Gaithersburg, Maryland

My order

Rockstar Original - My order

My oder was sent back to yall because they said that the lable with my name and address was not on my package. 141**** is the order number.

It was supposed to be delivered to Latoya Bland at 2711Robinson pl S.E #103 Washington DC 20020. Can you please resend my oder.

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Delmas Xem

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Verified Reviewer
| map-marker Gaithersburg, Maryland

Never recieved my package

Rockstar Original - Never recieved my package

Hi my package was returned to yall because the post office said my package was missing the shipping address sticker and that it had to be sent back to sender. So will It get redelivered or will I get a refund

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